Error Messages
This section lists some of the known error messages and provides steps to troubleshoot them
Description This error message is displayed when logging into the add-in from the side panel. Possible Causes The original admin who authenticated NetS...
Wed, 3 Jan, 2024 at 2:14 PM
Description The error will display when the NetSuite concurrency limit for your account is exceeded. Cause The default concurrency limit (or ...
Wed, 15 Jun, 2022 at 12:11 PM
We are still investigating this error message. If you experience it, please contact our support team at supersync-email@scscloud.com to schedule an invest...
Mon, 31 Jan, 2022 at 2:11 PM
Description The error message means that the add-in was able to find a matching employee record in NetSuite from the Outlook account's email address, b...
Tue, 1 Feb, 2022 at 1:25 PM
Description This error message is displayed when logging into the add-in from the side panel. Possible Causes The email address in the error message ...
Mon, 31 Jan, 2022 at 2:12 PM
We are still investigating this error message. If you have any information about how this could occur, please let us know. Contact SCS Cloud Support at supe...
Mon, 31 Jan, 2022 at 2:13 PM
We are still investigating this error message. If you have any information about how this could occur, please let us know. Contact SCS Cloud Support at supe...
Mon, 31 Jan, 2022 at 2:13 PM
Description This error message is displayed when logging into the add-in from the side panel. Possible Causes The admin access token may have become ...
Mon, 31 Jan, 2022 at 2:15 PM
Description When searching in the side panel, it will take longer than usual to load. Once it’s loaded, no results will be displayed along with an error me...
Tue, 29 Mar, 2022 at 11:12 AM
Description When logging an email an error message displays saying “[object Object]”. Possible Causes The user's permissions to EWS (Exchange We...
Tue, 29 Mar, 2022 at 11:12 AM