SuperSync Email

Announcements 2

• Introducing the New: Help Center & Support Desk
• Feature Request: More Record Create Options

Implementation and Account Configuration 21

• How to Create a SuperSync Account
• How to Install the SuiteApp
• How to Uninstall the SuiteApp
• How to Install the Outlook Add-in
• How to manage the Outlook Add-in using the Microsoft 365 admin center

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Logging Emails 3

• How to Use Bcc to NetSuite
• How to Use Auto-Log
• How to Log an Email to a NetSuite Record

Creating NetSuite Records 4

• Record Title Field & Record Detail Field
• Saved Search for Message Records Created with SuperSync Email for Outlook
• How to Create NetSuite Records for Contacts, Customers & Leads
• Filter Records in a Matching Type (Saved Search Filter)

User Settings 3

• Add-in Features Overview
• How to Search for Records in the Add-in
• How to Use the Attachments Feature in the Add-in

Troubleshooting 6

• Incoming Message Record Author Is Set to the Admin Name
• Mismatched Author or Recipient
• New Record Tab is Missing
• Email for NetSuite button is grayed out
• Various Issues with Creating a New Record

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Error Messages 10

• Error: Invalid login attempt
• Error: Request Limit Exceeded!
• Error: UNEXPECTED _ERROR: Java.lang.Exception: An unexpected error has occurred
• Error: No profile assigned to user
• Error: Unable to find employee with "email address"

View all 10

FAQs 6

• How to View a List of Licensed Users
• How Do I Use the SuperSync Email for Outlook Dashboard
• What Is the Difference Between SuperSync Email for Outlook and SuperSync?
• Where Do I Find My Login Token?
• What are the Minimum Requirements to install SuperSync Email for Outlook?

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Release Notes 2

• Release Notes | SuiteApp
• Release Notes | Add-in