We are thrilled to introduce the SuperSync Email for Outlook Help Center and Support Desk!

Your success is of paramount importance to us, so we're making sure to equip you and your organization with the tools you need to make the most of the SuperSync Email for Outlook add-in.

The Help Center was designed with you in mind to provide a helpful and friendly experience as you search for information. The Help Center has all the information you need to get started, make customizations, and utilize all the add-in features.


How to Access the SuperSync Email Help Center & Support Desk:

  1. You can access the Help Center from the SuperSync Email for Outlook add-in. You'll find the Help Center link on the top right corner of the add-in.

  2. To log a support ticket, click on the blue question mark button on the bottom right corner of the add-in. Please make sure you add all the required information and provide as much detail as possible. You can also attach screenshots without leaving Outlook. 


How to Navigate the SuperSync Email for Outlook Help Center:

  • Select the category that matches your need, such as "Implementation and Account Configuration" or "User Settings." Each category has multiple articles with the latest updates and step-by-step guides.

  • Use the search feature by clicking on the search bar at the top of the Help Center page. You can type in keywords, such as "users," "custom records," or "troubleshooting," and the Help Center will guide you toward related information.

  • If you still cannot find what you are looking for, try submitting a Support Ticket. You can find the New Support Ticket at the top left side of the Help Center. Once you have submitted a support ticket, you can check the status by clicking on Check Ticket Status.


We're Always Here to Help:

If you can't find the answer to a question in the Help Center, submitting a Support Ticket is available as a next step. Please get in touch with us:

  • If you experience an error while using the add-in

  • If you need to report a bug

  • If you want to suggest a new feature or improvement

  • If you need more help after using the Help Center 

You can still contact SCS Cloud Support at supersync-email@scscloud.com, too.

We're glad to be your preferred method for keeping your Outlook inbox and NetSuite records in sync. We look forward to continuing to assist you and your needs!