The Unmatched Emails Suitelet will display any emails that failed to find a matching record in NetSuite via the Bcc Log option.

Periodically check the Suitelet to ensure messages successfully log to records.

This process must be completed by a NetSuite Administrator.

To Access the Suitelet:

1. Navigate to Customization → Scripting → Scripts

2. Navigate to SCS | Email Matching SL, click on View

3. On the SCS | Email Matching SL page, navigate to the Deployments sub-tab, click on the link beneath the title

4. Click on the URL

Then, you'll have the option to enter filter criteria in the Suitelet and search for any unmatched emails.